Returns & Exchanges
At Anbernic, we want you to be completely satisfied with your gaming experience. If you are not happy with your handheld console, you can return or exchange your item within 15 days of delivery provided it is in its original packaging and condition.
Initiate a Request
Contact our customer support team via the official portal with your order number and a brief explanation of the reason for the return.
Technical Assessment
For hardware concerns, provide photos or a short video of the device to help our technicians determine if the issue can be resolved via a firmware update.
Secure Packaging
Once approved, pack the device securely in its original box including all SD cards, charging cables, and manuals to ensure a full refund.
Shipping and Inspection
Ship the package to our designated service center; once received and inspected for physical damage, we will process your refund or dispatch a replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing