Frequently Asked Questions
Everything you need to know about your Anbernic gaming experience.
What is the typical shipping timeframe for my order?
Orders are typically processed within 1-3 business days. Depending on your location, shipping usually takes 7-15 business days for international delivery, and tracking information will be provided via email once dispatched.
Does my Anbernic console come with pre-installed games?
Most of our consoles come with a standard TF card containing a curated selection of classic games. However, we recommend checking the specific product description for the exact card capacity and software configuration.
What is your return policy for defective units?
We offer a 15-day return policy for any manufacturing defects. If your device arrives non-functional or develops a hardware fault within this period, please contact our support team to initiate a replacement or refund.
Are the consoles covered by a warranty?
Yes, all Anbernic handhelds come with a 1-year limited warranty covering internal hardware components. This does not cover physical damage caused by drops, water exposure, or unauthorized firmware modifications.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and several region-specific secure payment gateways to ensure a safe checkout process.
How do I update the firmware on my device?
Firmware updates can be downloaded from our official website's 'Support' section. You will need to flash the update onto a microSD card using a computer; detailed step-by-step guides are provided for each specific model.